This section provides details about the methods and conditions for returning products purchased from “Seraphine Creations SRL”.
Products purchased remotely: Products purchased remotely can be returned according to O.U.G. 34/2014. The consumer has the right to notify the merchant in writing that they are canceling the purchase, without penalties and without giving a reason, within 14 days of receiving the product or, in the case of services, from the conclusion of the contract. It is recommended to use the same transport service used for receiving the products.
We recommend using the Sameday courier service.
ART. 12 states that products can be returned in their original packaging and in the same condition as received, without signs of use, with all accessories, intact labels, and accompanying documents, along with a copy of the purchase invoice, within 14 days of receipt, without penalties and without invoking any reason. “Seraphine Creations SRL” will refund the order value as soon as possible but no later than 14 days from the written denunciation of the contract. The conclusion of the contract takes place when the fiscal invoice is issued, not when the order is placed or when the automatic confirmation of receipt of this order is issued.
The customer is responsible for the return shipping costs.
The return address is: “Seraphine Creations SRL”, str. Principală, nr 621, Sântana de Mureș, jud. Mureș, Romania.
To return a product, please complete the return form.
Products that have been worn, used, have torn labels or damaged packaging, etc. are NOT ACCEPTED FOR RETURN.
The value of the ordered products will be refunded to the bank account provided in the return form.
Products with manufacturing defects: If the purchased product has manufacturing defects, it will be immediately replaced with a new product, provided that “Seraphine Creations SRL” is notified in writing.
Products not conforming to website specifications: Products that do not conform to the website specifications at the time of order submission can be returned without additional costs to the customer, following a written notification specifying the nature of the non-conformity. The customer can request a refund or replacement with a conforming product. If “Seraphine Creations SRL” cannot replace the product with a conforming one, the product value will be refunded.
Incorrectly delivered products: If you received a different product than the one you ordered, please report this as soon as possible to return the product and receive the correct one. All return and shipping costs for the correct product will be covered by “Seraphine Creations SRL”.
General return conditions: Packages that do not meet aesthetic standards will be refused. To avoid misunderstandings, the package will be photographed, and a report will be prepared with the courier company representative specifying the package’s condition.
“Seraphine Creations SRL” may charge additional fees for returning used, damaged, or unpackaged products to restore them to their original condition, which can range from 0 to 50% of the product’s initial value.
“Seraphine Creations SRL” does not collect packages sent through the Romanian Post Office from post offices. The decision to insure or not insure the package during transport from the customer to “Seraphine Creations SRL” is the customer’s responsibility.